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  • The Buck Stops Here

    Posted on November 20th, 2009 admin No comments

    Publication1Your company uses a variety of vendors for certain products or services every day, making make life easier for everyone. So do we.

    Your company probably uses a few providers that actually make life more difficult for you or your coworkers. Same here.

    On Monday one of our primary vendors emailed to let us know that our project with them was complete. . .Great.

    This was typical and expected. . .

    However, the details on getting the order back to us were left out, forcing us to stop what we were doing, contact them about it and make these arrangements ourselves. Done.

    Once the items were received, we found quality issues on practically every piece that was delivered. Where was the quality control??

    We would have sent the entire order back to be redone from scratch, except that we needed these pieces for a larger project that our client was expecting on time. We had to stop what we were doing (again) and fix every mistake and flaw to bring this project back up to our high standard of quality, (which our client expects).

    Everything worked out in the end, our client was thrilled with the final result and his coworkers were equally impressed with the craftsmanship and attention to detail, (and the shipping was arranged without our client’s involvement whatsoever).

    So the extra effort on our end resulted in a great experience for our client. We love that.

    The vendor’s actions, on the other hand, had to be managed, monitored and corrected.   Is this the case with some of your providers?

    Communication and responsibility are the landmarks of a company you can trust for the long term. The reason companies like CalCo have been around for over half a century, is because they are trusted, respected and are the go-to guys when quality and professionalism are important.

    Did you know that CalCo can handle your POP displays, your screen printing, your photography, your display storage, your prototyping, your sales cases, your website design, your 3D animation, your metal finishing, your large format printing, your digital image manipulation, and many of the other items you struggle with every day?  It’s true.

    Please call 847-639-3858 or email to see if your project can be handled correctly this time by CalCo, let us handle the problems so you can just sleep easy for once.